MBY Point RESOURCES undertakes to use the virtual accounts provided by
the Bank solely for the purpose of this Agreement and gives no assurance
or guarantee as to the profitability or otherwise of such transactions.
Every transaction with MBY Point RESOURCES is between you and MBY Point
with no interference to the bank. As such, the Bank shall not be liable
for any loss of profit or investment on any transaction undertaken by
you on the Bank’s infrastructure, unless such loss is occasioned by the
willful negligence of the Bank. For the avoidance of doubt, MBY Point
Resources shall display the disclaimer captured in this clause on the
website and relevant agreements to you, where the virtual account is to
be used in furtherance of the said transaction. This indemnity shall be a
continuing security and shall be in force with the bank and you shall
follow all the rules and pay attention to them strictly.
Data Protection
MBY
Point RESOURCES hereby agrees to obtain the consent of you to the
sharing of the information (including personal information) to be
provided to the Bank for the administration and operation of the
transaction contemplated under this Agreement, and comply with other
relevant provisions of the Nigerian Data Protection Regulation, 2019 and
agree that the relationship contemplated under this Agreement is
non-exclusive and either Party may contract with as many additional
clients, persons or companies as either Party in either Party’s sole
discretion sees fit. Sequel to registration and opening an account to
use MBY Point RESOURCES SERVICES, you have unconditionally agreed to and
accept the terms and conditions stated hereunder: You accept not to use
products and services of MBY Point RESOURCES to facilitate any illegal
activities. The information contained on this website does not
constitute accounting, legal, financial, consulting, investment, or
other professional advice. You bear all the risks from any decision to
use MBY Point RESOURCES and MBY Point RESOURCE shall not be liable for
any loss suffered. Your account may be terminated if we discover that
you have provided us with false or misleading information, or refuse to
provide correct information about your true identity. You agree and
consent to receive correspondence from MBY Point RESOURCES via email,
SMS, app notifications, social media, letters, or any other media we
use. You are responsible for maintaining adequate security and control
of any and all IDs, passwords, personal identification numbers (PINs),
or any other codes or credentials that you use to access the services.
You are not allowed to sell, borrow, share, or otherwise make available
your account or any detail necessary to access your account to people or
entities other than yourself. Your account shall not contain misleading
or fraudulent information, including, but not limited to, having a
non-personal phone number, creating fake reputation information for your
account, faking your country of origin, or providing fraudulent
identification documents. We may at any time require you to complete our
ID verification process and may also require you to submit additional
identification documents to us if we deem it necessary. Failing to
complete ID verification will be considered a violation of these Terms.
MBY Point RESOURCES may change these Terms of Use at any time for any
reason without notice. MBY Point RESOURCES may suspend your account at
any time for any reason.
Acceptance and Change of Terms
If you
do not agree with any of these Terms of Service please do not use the
MBY Point RESOURCES website, app, and its services. By using this site
or any of MBY Point RESOURCE's services, you will be deemed to have
irrevocably agreed to these terms and conditions.
Please note
that these Terms of Service may be revised and reissued without notice
at any time. You should visit this page regularly, and before engaging
in any trades, in particular, to review the current Terms of Service,
since your continued use of the site will be deemed as an irrevocable
acceptance of any revisions. Notwithstanding the above, we will strive
to notify you of changes to these Terms of Service which significantly
affect your rights and obligations. Such notices shall be sent to the
email address you provided as part of your account settings and it is
your responsibility to keep your contact information up to date.
Transactions
The
Bitcoin, Ethereum, and Litecoin networks are responsible for confirming
Bitcoin, Ethereum, and Litecoin transactions. MBY Point RESOURCES is
not liable for any loss due to, but not limited to, errors in the
protocol, delays, or any other breakdown relating to the Bitcoin
network, Ethereum network, and or Litecoin network. You acknowledge that
MBY Point RESOURCES cannot confirm, cancel, or reverse coin
transactions. You expressly agree that MBY Point RESOURCES is not liable
for any errors, loss, or omissions due to sending Bitcoin to or
receiving Bitcoin from incorrect wallet addresses, e-mail addresses,
entering incorrect transaction amounts, or any other information related
to coin transactions by using the service. Please ensure that you use
the correct coin addresses, e-mail addresses, transaction amounts when
transacting. By using MBY Point RESOURCES, you accept the risk that
transactions may be delayed and you agree not to hold MBY Point
RESOURCES liable for any damages or loss due to delays. Trade orders
placed on MBY Point RESOURCES are binding and cannot be canceled or
reversed. You acknowledge that the gift cards you trade on MBY Point
RESOURCES belong to you and was purchased through proper channels
without violating any law. This service is provided without warranty of
any kind and MBY Point RESOURCES does not guarantee that the site will
be available 100% of the time. You acknowledge and accept that the
website may become unavailable from time to time due to various
circumstances and that MBY Point RESOURCES will not be liable for any
losses due to the system or service becoming unavailable. MBY Point
RESOURCES cannot and does not guarantee the value of any traded item and
has no obligation to buy back such traded items at any time. It is the
customer's responsibility to pay for all transaction taxes.
Investigations
MBY
Point RESOURCES reserves the right to investigate suspected violations
of these Terms of Service, including without limitation any violation
arising from any submission, posting, or e-mails you make or send to any
forum on the site. MBY Point RESOURCES may seek to gather information
from the user who is suspected of violating these Terms of Service, and
from any other user. MBY Point RESOURCES may suspend any users whose
conduct or postings are under investigation and may remove such material
from its servers as it deems appropriate and without notice
Account Monitoring, Suspension, and Termination
Upon
probable cause to believe that you have acted in violation of these
Terms of Service or: That any content or material submitted or shared by
you in or through the Services violates these Terms of Service or the
intellectual property rights, other property rights, or the right to
privacy of any third party. We have reason to believe that your use of
the services is in violation of any applicable law or regulation, or
that you are using the services in a fraudulent manner or otherwise
contrary to the purpose of this Agreement. We have reason to believe
that you have supplied false, misleading, or deceptive information in
connection with your registration, identity verification, transactions,
or any other use of the services, either to us or to another user. You
have not responded to our inquiries or supplied the information
requested by us within a reasonable period of time We are required to do
so under any applicable law, regulation or an order issued by an
authority If we determine that you have at any previous point in time
violated this Agreement or any other agreement that you have entered
into with us, Upon the occurrence of ANY of the above, MBY Point
RESOURCES shall immediately close, suspend, or limit your account.
Valid
payment details must be provided through an authorized MBY Point
RESOURCES web, app, or specified trading system. It is a violation of
these Terms of Service to provide payment details through other
unauthorized channels.
Buyers must be able to, upon our request, provide adequate proof of payment for up to 180 days after trades have been completed.
PROHIBITED ACTIVITIES
PROHIBITED
ACTIVITIES MBY Point RESOURCES strives to attain and maintain the
highest security culture and compliance standards to government laws and
regulations as well as the protection of our customers. Engaging in any
of the prohibited activities specified below may give rise to
prosecution by law enforcement agencies. The following acts are
prohibited on MBY Point RESOURCES’ web, mobile, app, or other platforms.
Gathering, stealing, or engaging in unauthorized collection of
information about users. Changing, amplifying, or modifying any part of
the site or the services for any purpose whatsoever. Disguising identity
or user credentials, use of another user's credentials in engaging with
MBY Point RESOURCES. Alter-engineering, reverse-engineering, or
otherwise tampering with the MBY Point RESOURCES platform in order to
find limitations or vulnerabilities. Covert engineering of
products/services for unauthorized purposes. AML POLICY MBY Point
RESOURCES is committed to fighting money laundering and complying fully
with anti-money laundering laws in Nigeria. We understand that we have
responsibilities to help fight the global battle against money
laundering and our commitment will supersede all other privacy
obligations contained in our policies. Accordingly, MBY Point RESOURCES
will take all reasonable and appropriate steps to prevent persons
engaged in money laundering, fraud, or other financial crimes from
utilizing our products and services.
Our AML policies,
procedures, and internal controls are designed to ensure compliance with
all applicable BSA regulations and FINRA rules and will be reviewed and
updated on a regular basis to ensure appropriate policies, procedures,
and internal controls are in place to account for both changes in
regulations and changes in our business. Key components of our AML and
CTF framework include the following:
(i) COMPLIANCE OFFICER
Upon
probable cause to believe that you have acted in violation of these
Terms of Service or: That any content or material submitted or shared by
you in or through the Services violates these Terms of Service or the
intellectual property rights, other property rights, or the right to
privacy of any third party. We have reason to believe that your use of
the services is in violation of any applicable law or regulation, or
that you are using the services in a fraudulent manner or otherwise
contrary to the purpose of this Agreement. We have reason to believe
that you have supplied false, misleading, or deceptive information in
connection with your registration, identity verification, transactions,
or any other use of the services, either to us or to another user. You
have not responded to our inquiries or supplied the information
requested by us within a reasonable period of time We are required to do
so under any applicable law, regulation or an order issued by an
authority If we determine that you have at any previous point in time
violated this Agreement or any other agreement that you have entered
into with us, Upon the occurrence of ANY of the above, MBY Point
RESOURCES shall immediately close, suspend, or limit your account.
Valid
payment details must be provided through an authorized MBY Point
RESOURCES web, app, or specified trading system. It is a violation of
these Terms of Service to provide payment details through other
unauthorized channels. Buyers must be able to, upon our request, provide
adequate proof of payment for up to 180 days after trades have been
completed.
(ii) RISK COMMITTEE
The appointment of an
independent risk committee which reports to our board of directors
regularly on all risk and compliance matters using a risk-based approach
to the assessment and management of money laundering and terrorist
financing risks and complies with the requirements of the Money
Laundering (Prohibition) Act, 2011 (as amended), Terrorism (Prevention)
Act, 2011 (as amended) and Terrorism Prevention (Freezing of
International Terrorists Funds and other Related Measures) Regulations
2013, including related laws and Regulations
(iii) INTERNAL CONTROL
The
appointment of an independent risk committee which reports to our board
of directors regularly on all risk and compliance matters using a
risk-based approach to the assessment and management of money laundering
and terrorist financing risks and complies with the requirements of the
Money Laundering (Prohibition) Act, 2011 (as amended), Terrorism
(Prevention) Act, 2011 (as amended) and Terrorism Prevention (Freezing
of International Terrorists Funds and other Related Measures)
Regulations 2013, including related laws and Regulations
(iv) KNOW YOUR CUSTOMER
Establishing
and maintaining a risk-based approach to Customer Due Diligence (CDD),
including customer identification, verification, and KYC procedures. To
ensure we meet these standards, our customers are required to provide
certain personal details when opening a MBY Point RESOURCES account and
also generate tokens, OTP, and PIN for any withdrawal request. The
nature, and extent, of what is required is guided by the customer’s
deposit and withdrawal limits, account to be used and in some cases, the
customer’s country of residence. In certain circumstances, MBY Point
RESOURCES may perform enhanced due diligence procedures for customers
presenting a higher risk, such as those transacting large volumes etc.
Maintaining appropriate KYC records for the minimum prescribed periods;
MBY
Point RESOURCES shall ensure timely and accurate rendition of all
AML/CFT returns as specified in the SEC AML/CFT Rules and Regulations as
well as other relevant Regulations/Act/Guidelines/Circulars that may be
issued from time to time by various government agencies. We shall
exercise due diligence in identifying and reporting a suspicious
transaction. Suspicious transactions shall include:
Transactions
which are structured to avoid reporting and record-keeping requirements
Altered or false identification or inconsistent information or any
transaction involving criminal activity in MBY Point RESOURCES view.
Entity that belongs to a person or organization considered as terrorist.
MBY Point RESOURCES shall also provide training on the framework and
raising awareness among all relevant employees and every Settlement
proceeds are only wired to verified bank accounts registered by us.
GRIEVANCE POLICY
MBY
Point RESOURCES believes in providing excellent service and strives to
be sincere and transparent in its approach to customer service. Your
confidence in us is of paramount importance to us and we would never
place our personal growth before your interest. This Policy aims to
minimize instances of customer complaints, grievances, and disputes
through a channelized approach of review and redress. Your feedback will
help us in identifying shortcomings in our product features and service
delivery. Your satisfaction is our main objective in our quest to build
a healthy customer relationship and deliver excellent service. MBY
Point RESOURCES has developed a procedure for the prompt attention to
the grievances of its customers with respect to various issues by
setting up a “customer support” and “a dispute resolution mechanism”.
The
following are the foundational principles of this policy: Transparency;
Prompt, courteous and timeous response to all queries, inquiries, and
complaints; and Constantly developing new and smarter mechanisms to
receive and address customer grievances. The details of the dispute
resolution mechanism are placed in the domain of public knowledge. A
dispute may occur as a result of several reasons. It may be because of
the difference in the service expected and the service delivered. A
dispute may also arise as a result of technical or non-technical errors
in the system or at times due to human inadvertence or error.
MBY
Point RESOURCES provides a user-friendly platform to all its customers
to file a complaint/ share feedback if they are disappointed by the
services rendered. Customers can give their complaint/ feedback in
sending an email to [email protected] If the user’s grievance is not
resolved within the stipulated time frame, or if the user is not
completely satisfied with the solution provided by MBY Point RESOURCES,
then they can approach our dispute resolution system with their
complaint or explore other legal avenues available for dispute
resolution.
To make MBY Point RESOURCES' dispute resolution
system more meaningful and effective, a structured system has been put
in place. This system will ensure that the complaints are redressed
seamlessly and well within the stipulated time frame.
The
expertise of staff in handling complaints Our staff undergo regular
training to ensure that consumers' queries and grievances are handled
properly. They are trained to work in a manner that enhances consumer
trust and confidence in us. Our objective to achieve maximum customer
satisfaction can be witnessed in both the operations as well as in
customer communications. We analyze consumer queries and complaints and
ensure the removal of such complaints from the root. This helps in
improving the overall quality of the service levels gradually.
Introduction to our Dispute Resolution System
The users’ experience is our focus and this is why we devote ourselves to listen to our users and take their concerns seriously.
We
positively analyze and scrutinize how you would feel from the time you
make requests for our services until the time you’re done to evolve and
enhance our services.
We ensure a simply incredible and
user-friendly experience to all our customers and in case of any
complaint or concern, we do everything we can to fix them
How to reach our support desk:
For Exchange, Payment or Related Issues
You can send an email to support@mbypoint.com
Or leave us a message on livechat or social media.
It
is also recommended that the customer provides a complaint reference
number provided by our customer care team in all further communication
with us regarding a particular issue. This enables us to get more
details about the customer and the query quickly and helps in resolving
the query faster.
Suitable timelines have been set for every
complaint depending on the nature of queries and the investigations lead
time which would be involved in resolving the same. I acknowledge that I
have read these terms and conditions and I agree to follow the
guidelines stated by MBY Point RESOURCES during any trading or
transactions on the website or App.
